Skip A-1 if you want service after the sale. They had good ratings based on a previous owner. However, the new owner has no sense of customer service. They installed a minisplit heat pump for us at a good price. The installation seemed to go well and his installation crew seemed competent and courteous. However, once they completed the installation (and the job was paid for), things turned sour. We did not originally have heat. When I called the owner he told us that heat pumps don't work below 40 degrees outside temperature and that he told us this at the start of the project. Two incorrect things - one, he never told us this (and if he had, we wouldn't have moved forward with the project) and two, this is not true. Our unit is rated to heat down to minus 15, as confirmed by the manufacturer. Then, I asked the owner for the serial numbers of the units to register the warranty, and to provide an invoice with specific info for our utility rebate. He accused is of asking for "a lot of extra work." Considering that we had just paid him nearly $9,000, I don't think that maybe a max of 90 minutes of effort would be unreasonable. Plus, the information we were asking for should have been provided automatically. Since then, the owner has not responded to any texts, calls or emails. Our unit is running erratically, so I am not sure the installation was proper. I am working to get another Fujitsu dealer over to check things out. So, again, stay away!!!